Retail Team Leader

About You:

As a strong leader in retail, your success is based on your ability to inspire, rather than your ability to hit sales goals. Story-telling, managing diverse teams, and solving unique problems are integral to your DNA. Thalmic Retail is a unique experience which will help to deliver a brand new technology in a brand new way. Overall, your goal is to inspire teams to bring this product to life for customers. You are ready and eager to take on new challenges, new products, and new processes in the next stage of your career.

Main objectives:

• Within 15 days,
  • Immerse yourself  in Thalmic’s culture and product line-up
  • Understand overall Retail strategy and its importance
  • Create relationships with overall Retail Support team
  • Become a Thalmic brand ambassador immersed in our products
  • Work with hiring teams on employee hiring
• Within 30 days,
  • Hire a diverse team to deliver empowering customer experiences
  • Manage scheduling and training with Retail Support team
  • Deliver feedback on overall customer experience and offer solutions for improvement
  • Implement in-store systems and offer feedback for improvement
• Within 60 days,
  • Build a cohesive team and a strong foundation of day-to-day operations
  • Manage customer expectations of product and mitigate potential conflicts
  • Deliver day-to-day feedback on customer performance management

What You’ll Need:

• 4-5 years Retail Leadership experience
• Demonstrable experience in managing performance through inspiration and leading by example
• Skilled at delivering feedback to teams across the organization
• Strong oral and written communication skills
• Ability to mitigate conflict
• Comfortable with ever-changing processes in a fast-paced environment

Bonus points for:

• Previous experience in retail, hospitality, or tech
• Passion for speaking about new technology
• Experience in opening a new store
• Comfortable with iOS and Windows environment

Feel like you can’t tick all the boxes above? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

Why Thalmic:

Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals. We advocate a healthy lifestyle and promote continuous learning in a flexible work environment. Most of all, we set visionary goals, and we’re passionate about building the best, most impactful products that people will love.

About us:

Thalmic is a hardware + software company building exciting technologies that will shape the future of human-computer interaction, backed by a world-class team of investors including Intel Capital, Spark Capital and The Amazon Alexa Fund.  

We announced our first product, the Myo gesture control armband, in 2013, and pre-sold over 10,000 units in the first 48 hours. Myo is now shipping worldwide and has gone on to win numerous awards, including Digital Trends’ “Best of CES 2014” Award for Cool Tech.